How can we help?
Quick answers about ordering, delivery, returns, warranty, batteries, compatibility and choosing the right tool.
Frequently asked questions
Choose a question below. Each row has a large tap area and keeps the answer easy to scan on desktop or mobile.
Where do you ship?
We ship to destinations enabled in our Shopify Markets and shipping zones. Available services, local currency, duties, taxes and destination-specific charges are confirmed at checkout.
How much does shipping cost?
Standard shipping is $4.95 USD for eligible destinations below $100. Eligible orders of $100 or more qualify for free standard shipping. Expedited services, duties, taxes and destination-specific charges are shown at checkout when applicable.
How long does delivery take?
Orders are processed within 2–3 business days. Standard delivery usually takes 5–8 business days after dispatch, depending on the destination and carrier conditions.
How do I track my order?
When the order ships, we send a confirmation email with its tracking link. You can also visit the Track Order page. If you need help, contact support@cleancutgarden.com with your order number.
What is the return policy?
Eligible unused items may be returned within 30 days of delivery. Items must be unused, in their original condition and returned with the original packaging. Exclusions may apply. See Shipping & Returns for full details.
What warranty comes with a CleanCut Garden tool?
CleanCut Garden tools include a 12 months standard warranty against manufacturing defects. Register the tool within 30 days of purchase to extend eligible tool coverage to 24 months at no extra cost. Register an eligible tool.
Are rechargeable batteries covered?
Rechargeable batteries are covered for 6 months against manufacturing defects. Lithium batteries naturally lose some capacity through charge cycles, so gradual capacity loss from normal use is not considered a defect.
How do I check battery compatibility?
Battery compatibility depends on voltage, slide rail, connector and model. Do not assume that one battery fits every CleanCut Garden tool. Check the compatibility note or battery checker on the relevant product page before selecting a tool-only option. Matching voltage or a similar brand name alone does not guarantee fit. When uncertain, choose a kit that includes its matched battery and charger.
How do I choose the right tool?
Start with the task you need to complete, then compare cutting capacity, runtime, weight and included accessories on the product page. Our support team can help you choose before ordering.
How can I contact support?
Email support@cleancutgarden.com. A real support team member will help with product selection, order questions, troubleshooting, returns and warranty claims.
