Policy
Shipping & Returns
Last updated: January 2026
In short: Orders ship in 1–2 business days, typically delivered in 7–12 business days. Covered by a 30-day money-back guarantee.
Order processing
All orders are processed within 1–2 business days (excluding weekends and holidays). You'll receive a notification with tracking once your order has shipped.
Delivery times
- United States, UK & EU: 7–12 business days
- Canada, Australia & New Zealand: 9–14 business days
- Rest of world: 10–18 business days
Delivery times are estimates and may vary due to customs, carrier delays or peak periods.
Shipping costs
We offer free standard shipping on all orders over $99. Orders under $99 are charged a flat rate shown at checkout.
Tracking your order
Once shipped, you'll receive a tracking number by email. Please allow 24–48 hours for tracking to update.
Our returns guarantee
You're covered by a 30-day money-back guarantee. If you're not happy, contact us within 30 days of delivery for a refund or replacement.
Return conditions
- Items must be returned within 30 days of delivery.
- Products should be in original condition with all accessories and packaging.
- Defective or incorrect items are returned or exchanged free of charge.
- For change-of-mind returns, the customer covers return shipping.
How to start a return
Email support@cleancutgarden.com with your order number and reason for return. We'll send return instructions within 24 hours.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.