01
Where do you ship?
We ship to destinations enabled in our Shopify Markets and shipping zones. Available services, local currency, duties, taxes and destination-specific charges are confirmed at checkout.
Orders & delivery
Shipping & returns
Everything you need to know about delivery, tracking, eligible returns and refunds — written clearly, without policy jargon.
Clear delivery estimates · 30-day returns on eligible unused items
Free standard shippingOn eligible orders of $130 or more.
2–3 business daysTypical order-processing time before dispatch.
30-day return windowFor eligible unused items in original condition and packaging.
Shipping and returns, explained clearly
Review the practical details before ordering, while your parcel is moving, and if you need to return an eligible unused item.
02
How much does shipping cost?
Standard shipping is $4.95 USD for eligible destinations below $100. Eligible orders of $100 or more qualify for free standard shipping. Expedited services, duties, taxes and destination-specific charges are shown at checkout when applicable.
03
How long will my order take to arrive?
Orders are processed within 2–3 business days. Standard delivery usually takes 5–8 business days after dispatch, depending on the destination and carrier conditions.
04
How do I track my order?
When the order ships, we send a confirmation email with its tracking link. You can also visit the Track Order page. If you need help, contact support@cleancutgarden.com with your order number.
05
What is your return policy?
Eligible unused items may be returned within 30 days of delivery. Items must be unused, in their original condition and returned with the original packaging. Exclusions may apply. See Shipping & Returns for full details.
06
How do refunds work?
After an eligible return is received and inspected, the approved refund is issued to the original payment method. Bank processing times can vary after the refund is submitted.
07
What if my item arrives damaged or incorrect?
If an item arrives damaged or incorrect, contact support@cleancutgarden.com promptly with the order number and clear photos so our support team can review the issue.
