Order support

Track your order

Use the tracking link in your dispatch email, then follow the guidance below if an update is missing or your delivery looks delayed.

Tracking details sent after dispatch · human help when something looks wrong
Check your dispatch emailYour tracking link is sent when the order ships.
Allow carrier updatesTracking can take time to refresh after the first scan.
We can help locate itContact support with your order number if something looks wrong.

Resolve common tracking questions

Open the topic that matches what you are seeing. If you still need help, send us your order number and we will look into it.

How do I track my order?

When the order ships, we send a confirmation email with its tracking link. You can also visit the Track Order page. If you need help, contact support@cleancutgarden.com with your order number.

I didn’t receive a tracking email

When the order ships, we send a confirmation email with its tracking link. You can also visit the Track Order page. If you need help, contact support@cleancutgarden.com with your order number.

My tracking hasn’t updated

When the order ships, we send a confirmation email with its tracking link. You can also visit the Track Order page. If you need help, contact support@cleancutgarden.com with your order number.

Can I change my shipping address?

Orders are processed within 2–3 business days. Standard delivery usually takes 5–8 business days after dispatch, depending on the destination and carrier conditions.